Privacy Policy

Last updated: May 2025

RoofViz ("we," "our," or "us") operates the website roofviz.netlify.app and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

A) Information You Provide

When you use RoofViz, we may collect the following information:

Phone number — for identity verification via SMS
Property address — to generate roof visualizations
Name — when requesting a quote or creating an account
Email address — when provided (optional in most cases)
Roofing preferences — material type, style, and color selections
Preferred appointment day and time — when requesting a quote

B) Information Collected Automatically

We may automatically collect:

Device and browser information (type, version, operating system)
IP address and approximate geographic location
Pages visited, time spent, and interaction data
Referral source (how you found RoofViz)

2. SMS Verification & Communication Consent

By providing your phone number, you consent to receive:

One-time verification codes via SMS to confirm your identity
Appointment confirmations and scheduling communications
Project-related messages from RoofViz and partnered roofing professionals

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message or contacting us directly.

3. How We Use Your Information

We use the information we collect to:

Generate photorealistic roof visualizations of your property
Verify your identity through SMS verification
Connect you with certified, independent roofing professionals
Process quote requests and schedule appointments
Improve our platform, services, and user experience
Communicate service updates and relevant information
Prevent fraud, spam, and unauthorized access

4. Lead Sharing Disclosure

Important: By requesting a quote, scheduling an appointment, or interacting with RoofViz services, you consent to your information being shared with independent roofing contractors and service providers for the purpose of providing you with roofing estimates and project consultations.

Specifically, we may share the following with our partnered roofing professionals:

Your name, phone number, and property address
Your roofing material and color preferences
Your preferred appointment day and time
Any additional notes you provide

We do not sell your information to unrelated third parties. Information is only shared with vetted roofing professionals for the purpose of fulfilling your request.

5. AI Visualization Disclaimer

Important: RoofViz generates conceptual visualizations using advanced rendering technology. These visualizations are for illustrative purposes only and are not guaranteed to be exact representations of finished roofing projects.

Please be aware that:

Rendered colors and materials may vary from actual installed products
Visualizations are conceptual and should not be used as architectural plans
Final installation appearance may differ based on lighting, materials, workmanship, and other factors
RoofViz does not guarantee that the finished roof will match the rendered visualization

6. Data Storage & Security

We take reasonable measures to protect your information using:

Encrypted database storage through Supabase
Secure API connections through Google Cloud Platform
Payment processing through Stripe (PCI-DSS compliant)
SMS verification through Twilio
Secure hosting through Netlify

While we implement industry-standard security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

7. Cookies & Tracking

RoofViz may use cookies and similar tracking technologies to:

Remember your preferences and session information
Analyze website traffic and usage patterns
Improve platform performance and user experience
Support advertising and retargeting campaigns

We may use third-party analytics and advertising services including:

Google Analytics
Meta Pixel (Facebook/Instagram)
Google Ads remarketing

You can control cookie preferences through your browser settings.

8. Your Rights

You have the right to:

Request access to the personal information we have stored about you
Request deletion of your personal information from our systems
Opt out of SMS communications by replying STOP to any message
Opt out of email communications using the unsubscribe link in any email
Request correction of any inaccurate personal information

To exercise any of these rights, contact us at the information provided below.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time.

10. Children's Privacy

RoofViz is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of RoofViz after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

RoofViz
Email: privacy@roofviz.com
Website: roofviz.netlify.app